Job Description
Core Voice/Video Specialist
Experience-9+Years
Location-Gurgaon, Hyderabad
About Us
Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.
Key Responsibilities
- Monitor Voice and Video service platforms.
- Handle incidents affecting voice, SIP, video, and collaboration services.
- Participate in troubleshooting and service restoration activities.
- Analyze service-impacting events and escalations.
- Support maintenance and implementation activities.
- Maintain operational reports and documentation.
- Support 24x7 NOC operations.
Mandatory Technical Skills
- SIP, VoIP, Unified Communication concepts.
- Voice/Video troubleshooting.
- NOC monitoring tools.
- Incident management process knowledge.
What you'll love about working here
- We offer a range of career paths and internal opportunities within Capgemini group.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Job Description - Grade Specific
Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.
