Head of Customer Experience

Interested in Head of Customer Experience jobs in Serbia? You're in the right place.

Customer experience, CRM and loyalty roles are growing across Serbia as retailers work to retain shoppers and lift repeat purchase through 2026. Hiring centres on Čačak, Belgrade and Novi Sad, where larger chains and e-commerce players run their customer and loyalty programmes. Employers value people who can turn customer data into measurable retention.

To move forward, simply upload your CV to wherewework, and we'll help connect you with real Head of Customer Experience openings from real companies, including the position you're viewing right now.

Here's how it works:
1. Upload your CV once. Click "Apply" in this window. It only takes a moment, and allows us to match your profile with relevant Head of Customer Experience opportunities.
2. We match you with real roles that fit your experience. When companies open Head of Customer Experience positions aligned with your skills, we'll identify the best opportunities for you.
3. You stay fully in control. Before your CV is ever shared, we'll notify you with the exact job title and company name, and ask for your confirmation.
4. Only confirmed applications are sent to employers. Once you approve, the employer receives your application and may contact you directly.

For Head of Customer Experience roles in Čačak, salaries typically range from 375,000 RSD to 545,000 RSD gross per month, with an average gross salary of around 460,000 RSD. Experience with CRM platforms, measurable retention or loyalty gains, and the ability to turn customer data into action are the strongest factors behind higher pay.

While you're here, explore wherewework to discover what it's really like to work at Serbia's top retail and e-commerce companies, through interview experiences, employee reviews, and community feedback.