Customer Support Specialist

Are you customer-focused, well-organized, and eager to work in an international environment? Join our team as a Customer Support & Back Office Specialist and play an important role in supporting customers and internal teams across Europe.

As a Customer Support & Back Office Specialist, you will work in a dynamic operations environment and support both customers and internal stakeholders. You will act as a key link between different departments and help ensure excellent service, efficient processes, and high customer satisfaction.

Your work will include:

• Acting as the first point of contact for customer and service-related questions;
• Providing updates on orders, deliveries, and service requests;
• Supporting order intake, order entry, and order administration processes;
• Coordinating with Logistics, Supply Chain, Accounting, and Customer Service teams;
• Managing customer complaints, returns, and issue resolution;
• Supporting Field Service Engineers with administrative activities and service records;
• Ensuring accurate and timely communication with customers and internal stakeholders;
• Maintaining data accuracy within service and order management systems;
• Supporting contract administration and order-to-bill activities;
• Helping improve customer satisfaction through professional and proactive support.

• Gross monthly salary between €2,970 and €3,700, depending on experience;
• Full-time position of 40 hours per week in Maastricht;
• Contract duration: 1 December 2026 - 29 October 2027;
• Hybrid working environment with a minimum of 2 office days per week;
• Paid vacation days and 8.33% holiday allowance;
• Pension plan from the first day of employment;
• Access to training and development opportunities through Adecco Academy;
• Opportunity to work in a leading international organization within a technical and healthcare-related industry;
• A role with a high level of ownership, responsibility, and customer interaction.

You will join a global company active in healthcare and technology solutions. The team supports customers and internal stakeholders across Europe and works closely with Service, Sales, Logistics, Supply Chain, and Finance departments. You will become part of an international and collaborative team that is passionate about delivering excellent customer service.

• Bachelor's degree in a business-related field or equivalent work experience;
• Experience in customer service, back office support, order management, or a similar role;
• Experience working with SAP is required;
• Knowledge of Salesforce and MS Office is an advantage;
• Professional level of English is required;
• Additional European language skills, especially French, are a strong plus;
• Customer-focused, proactive, and solution-oriented mindset;
• Experience working in a multinational and changing environment is preferred.

Do you enjoy working with customers, solving problems, and coordinating processes across different teams? Apply now and become part of an international organization where your contribution makes a real impact every day. We look forward to receiving your application!