The Operations Supervisor (OS) plays a key role in driving performance and ensuring the delivery of exceptional customer experiences through effective leadership and team management. This role is responsible for leading a team of Customer Experts, ensuring that they meet operational targets, comply with quality standards, and maintain high levels of engagement and accountability.
The OS acts as the first line of leadership, providing coaching, guidance, and support to team members to develop their skills and achieve both individual and team goals. The role requires strong performance management, problem-solving, and communication skills to balance client expectations with business objectives.
The Operations Supervisor also collaborates closely with the Operations Assistant Manager (OAM) and other support functions to drive continuous improvement, address performance gaps, and create a positive and productive work environment.
