Service Delivery Leader - HRO 3

Service Delivery Leader - HRO

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Job Description

AVP – Workday Implementation & HRO Transformation Lead

Role Purpose

We are seeking a senior AVP-level Workday and HRO Transformation leader from within Genpact who has played a significant role in a large-scale, multi-country Workday implementation and can bring first-hand implementation experience, enterprise learning and practical lessons to the ALDI transformation.

ALDI and Accenture/ADX have established the global Workday design, blueprint and configuration. This role will focus on turning that foundation into an executable, scalable HRO operating model, working closely with ALDI HRO GOL, ALDI IPO, ADX/Accenture and Genpact HRO Operations.

The individual will act as the senior business and implementation bridge, identifying gaps early, applying lessons from Genpact's prior Workday journey, guiding BPO readiness and creating a repeatable model for country deployment.

 

Key Responsibilities

1. Apply Genpact Enterprise Learning to ALDI

• Bring first-hand experience from Genpact's Workday implementation and transformation journey, including challenges, pitfalls, decisions and lessons learned.
• Proactively identify where similar issues could arise in ALDI and convert lessons into practical actions, controls and implementation decisions.
• Provide an experienced Genpact perspective to help ALDI avoid unnecessary rework, delays and operational gaps.

 

2. Assess & Close the ALDI Current-State Gaps

• Establish a clear view of what is already designed, configured and implemented across Workday, integrations, processes and operating model.
• Assess gaps across business process, integration, testing, BPO readiness, ownership and country localization.
• Create a clear current state → gap → action → owner view and drive closure without unnecessarily redesigning established solutions.

 

3. Partner with ALDI HRO GOL

• Work closely with ALDI HRO GOL to ensure Workday design translates into the intended HRO operating model.
• Advise on the appropriate split between ALDI retained activities, ADX/technology responsibilities and Genpact BPO services.
• Translate technology and design decisions into operational, process and service-delivery implications.
• Act as a trusted advisor who can constructively challenge and provide practical recommendations.

 

4. Lead Business & Integration Readiness

• Connect ALDI HRO GOL ↔ ALDI IPO ↔ ADX/Accenture ↔ Genpact HRO ↔ Country Teams.
• Ensure end-to-end business processes, Workday integrations, upstream/downstream dependencies and BPO operations are aligned.
• Identify ownership, dependency and handoff gaps before they impact deployment.
• Ensure implementation decisions are translated into executable processes and operating procedures.

 

5. Build the Global-to-Country Implementation Playbook

Create and continuously maintain the ALDI Workday implementation playbook, covering:

• Implementation methodology and stage gates
• Global standards and country localization
• ALDI / ADX / Genpact RACI
• Integration and dependency governance
• SIT/UAT and business readiness
• Cutover, go-live and hypercare
• BPO operational readiness
• SOP development and validation
• Regulatory/statutory variations
• Lessons learned and continuous improvement

The first-country deployment should become the reference model for subsequent countries, minimizing country-by-country reinvention while allowing controlled local variation.

 

6. Enable Genpact BPO Readiness

• Guide Genpact HRO teams in translating the Workday solution into accurate, executable SOPs and BPO processes.
• Ensure processes remain aligned with the Genpact Scope of Work.
• Identify retained versus outsourced activities and highlight scope gaps requiring clarification or change control.
• Ensure SOPs, controls, handoffs and escalation paths are ready before go-live.

 

7. Drive End-to-End Testing & Deployment Readiness

• Ensure SIT/UAT covers end-to-end business, integration and BPO scenarios, including country-specific requirements.
• Coordinate testing dependencies across ALDI, ADX/Accenture and Genpact.
• Drive defect prioritization and resolution based on business and operational impact.
• Assess business + technology + BPO readiness for go-live, not configuration completion alone.

 

Required Experience

• experience in Workday, HR technology, HRO or enterprise transformation.
• Significant experience within Genpact or a comparable global HRO/BPO environment.
• Direct experience in a large-scale Workday implementation, with substantial implementation leadership / SME / integration / transformation responsibility.
• Experience across 4–5 large-scale global Workday or HR technology implementations/integrations.
• Proven experience taking a global solution from blueprint/design through implementation, SIT, UAT, go-live and stabilization.
• Strong multi-country implementation and global template/localization experience.
• Experience developing or governing implementation playbooks, operating models and BPO SOPs.
• Strong understanding of retained organization, BPO scope, RACI and service delivery models.
• Demonstrated ability to influence senior client, SI and service-provider stakeholders.

 

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

PMP - UdemyUdemy, Set of certifications from IT Infrastructure Library (ITIL) - EXINEXIN

Required Skills

Business Analysis, Business Process Management (BPM), Change Management, Customer Care, Data Literacy, Data Visualization, Employee Lifecycle Management, Hiring, Human Resources Operations, Incident Management, Information Security, Insight Generation, Negotiation, People Leadership, Recruiting, ServiceNow Platform, Stakeholder Management, Talent Acquisition, Workday Talent Management

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

HRO

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.