Description
Are you passionate about customer service and looking to join an international team? We're hiring a German-speaking Customer Support Specialist to provide B2B support for merchants selling through one of Europe's leading retail marketplace platforms.
Our new client is one of Europe's leading retail companies, operating an extensive network of hypermarkets and a rapidly growing online marketplace across multiple countries. The company is committed to delivering high-quality products and outstanding services while continuously expanding its digital commerce solutions.
The main responsibility of this role is to provide inbound B2B support to merchants selling through the client's online marketplace platform, assisting with onboarding, order management, product listings, billing inquiries, and general platform-related support via phone and email.
Your profile:Â
Advanced level (C1) of German
The positions are bilingual, so a medium (B2) level of English is also required
Availability for a full-time schedule, Monday- Friday, between 10:00 and 19:00
- Availability to attend full-time training (8 hours/day) for a period of 6–8 weeks
- Availability to work from home
- Previous experience in customer support is mandatory
Passion for customer service and a solution-oriented mindset
Excellent communication and interpersonal skills
Confident use of standard PC and internet applications
Professional and customer-focused approach
Reliability, teamwork, and flexibility
Key Responsibilities:Â
Handling written and phone inquiries from marketplace merchants
Merchant onboarding support
Product listing and catalog support
Order management support
Billing and invoicing inquiries
Marketplace information and guidance
Product data validation and optimization
Regulatory compliance support
Ticket management and issue resolution
- A stable job in a dynamic, multicultural and fast-growing environment
- Fixed salary package, complemented by performance- and tenure-based bonuses, depending on the position
- Monthly meal vouchers
- Private medical subscription
- Additional health benefits, including special discounts for dental care and optical services
- Free access to our modern, fully equipped employee gym located in our Bucharest office building
- Public transportation subscription reimbursement after the first 30 working days
- Gym membership reimbursement after the after the first 30 working days
- Free access to Bookster, Romania’s popular corporate library platform
- Access to a dedicated psychologist, with free counselling sessions
- Exclusive employee discounts and preferential rates across a wide range of products and services, including telecom, banking, technology, home appliances, wellness, travel and more
- Fully paid training and opportunities to build an international career
- A truly multilingual environment, where you can continuously improve your spoken and written language skills
- Opportunities to get involved in community and CSR projects throughout the year and contribute to causes that matter
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXâ„¢, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
