Tech Hub Operational Lead
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
YOUR ROLE
- Organizational Leadership
- Lead the operational delivery organization of the Tech Hub, ensuring effective coordination across technical, delivery and orchestration domains.
- Operationally build and manage the capability layer.
- Enable cross-functional collaboration and prevent “silo behaviors”.
- Ensure operational effectiveness, delivery excellence, and execution consistency across the Tech Hub.
- Drive capability development from an operational and delivery perspective.
- Own overall people leadership, talent development, and succession planning.
- Leadership & Strategy
- Work closely with client leadership to execute and operationalize the Tech Hub strategy.
- Provide operational transparency, delivery insights, and execution status reporting to business and IT stakeholders to support stakeholder management and alignment.
- Translate strategic objectives into tangible, measurable operational initiatives and execution plans to ensure Tech Hub success.
- Enable organizational alignment by driving delivery excellence, operational effectiveness and continuous improvement across the Tech Hub.
YOUR ROLE
- Performance & Governance
- Ensure governance execution effectiveness, KPI tracking, operational reporting and continuous improvement;
- Manage performance indicators aligned with Delivery Excellence, Value Creation and Future Readiness, ensuring transparency and accountability across the organization.
- Execute governance processes and forums across cross-functional teams, ensuring alignment between delivery execution, capacity, capability development and business priorities.
- Provide performance insights, operational reporting and recommendations to key stakeholders.
- Drive continuous improvement through data-driven decision-making, feedback loops and measurable outcomes.
- Operating Model
- Operationalize and continuously improve the Target Operating Model (TOM) in alignment with the client’s Tech Hub Head, Product Leadership and POD Leadership within the governance framework owned by the client.
- Ensure consistent adoption of defined roles, decision rights, governance processes and ways of working across the Tech Hub.
- Support the development and implementation of capability standards, operational practices and career development frameworks across the Hub.
- Identify operating model gaps, execution challenges and improvement opportunities, escalating systemic issues through the appropriate governance channels.
- Act as a key contributor to the evolution and successful execution of the operating model.
YOUR PROFILE
Years of experience
- 18+ years of professional experience in technology‑driven organizations.
- Proven experience in:
- Building or leading Global Capability Centers, Tech Hubs, or Digital Delivery Units, or large‑scale operating model or organizational transformations.
- Strong background in product‑centric and platform‑based delivery environments.
- Experience leading multidisciplinary teams across technology, delivery, and operations.
Functional Skills
- Capability building and operating model transformations.
- Product‑centric operating models.
- Organizational design and scaling.
- Performance management and KPI frameworks.
- Stakeholder management at senior leadership level.
- Vendor and partner steering in complex ecosystems.
YOUR ROLE
Technical Skills
- Solid understanding of modern software engineering and platform architecture.
- Experience with cloud, digital platforms, and data‑driven systems.
- Strong ability to bridge technical and non‑technical stakeholders.
- Familiarity with automation and AI‑enabled delivery models is a strong plus.
- Hands‑on experience with agile and hybrid delivery models (Scrum, SAFe, Kanban).
- Strong understanding of product vs. project operating models.
- Experience introducing new ways of working at scale, not just in pilot initiatives.
- Familiarity with outcome‑based steering and OKR‑like systems.
Soft Skills
- Strong systems thinking and ability to operate in complexity.
- High degree of decision confidence paired with collaborative leadership.
- Ability to lead through influence rather than hierarchy.
- Excellent communication and storytelling skills.
- Comfort acting in ambiguity and shaping structure where none exists yet.
- Coaching mindset with a strong focus on people’s development.
WHAT YOU´LL LOVE ABOUT WORKING HERE
- At Capgemini Portugal we have a flexible and dynamic work environment. Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according with the company’s hybrid work policy;
- We have local programs that promote people growth, reskill and new skills development (Career Acceleration Programs);
- We promote an empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback;
- Next to this, we also offer an attractive compensation package and benefits such as Health and Life insurance, as well as Referral program with bonuses for talent recommendations and other fringe benefits according with our partnerships in force.
- Capgemini Portugal is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, as well as employment offers and promotions made according with competence and ability or performance, respectively.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get the future you want | www.capgemini.com
Apply now!
