Handling customer inquiries, complaints, and support requests through various communication channels such as phone, email, and chat. Ensure a positive customer experience by providing accurate information and resolving issues efficiently.
Key Responsibilities:
✔ Respond to customer inquiries professionally and promptly
✔ Resolve customer complaints and escalate issues when necessary
✔ Maintain detailed records of customer interactions
✔ Meet service level agreements (SLAs) and key performance indicators (KPIs)
✔ Provide product and service information to customers
Required Skills:
✔ Excellent verbal and written communication skills
✔ Strong problem-solving abilities
✔ Patience and empathy in handling customer concerns
✔ Ability to work in a fast-paced environment
✔ Familiarity with CRM tools and customer support software
