Short Description
On behalf of our client, DHL Global Forwarding, we are looking for motivated candidates for the position of AFR/OFR OPS Specialist - Chinese language.
Description
- Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims
- Ensure that correct costs and revenues are captured against customer’s profile and solve simple issues and proactively seek guidance to solve more complex issues
- Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport
- Manage shipments in line with the customer service commitment
- Track, record and proactively communicate exceptions/operational irregularities
- Responsible for high shipment data quality
- Follow and implement necessary regulatory compliance procedures relating to commodity and locations for shipments
- Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits
- Support new business during hypercare phases
- Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy
- Investigate/supports invoice disputes
- Identify and communicate recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency
- Identify and communicate performance issues of suppliers, and propose solutions to improve performance
- Implement and follow all instructions and requirements to ensure the health and safety at work.
- Performs all other duties as requested by the Superior Manager
- Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
- Identify customer’s needs, analyse and solve problems and promote DGF service combined with tailor made solutions if necessary;
- Supporting the customer contact by assistance in preparing customer documents;
- To take care during work about customer satisfaction.
Requirements
- Professional proficiency in Chinese (spoken and written).
- Good command of English, both spoken and written.
- A university degree is preferred.
- Previous experience in a similar role is preferred.
- Excellent communication and organizational skills.
- Ability to work in a dynamic environment and manage multiple tasks simultaneously.
- Proficiency in computer skills and Microsoft Office applications.
- Proactive attitude and ability to work independently and solve problems effectively.
- Strong team spirit and willingness to collaborate with colleagues in an international environment.
