Description
Main Responsibilities
Provide friendly and responsive customer support to users via multiple communication channels including email, chat, and social media platforms
Review user-generated content including text, images, videos, and profiles to ensure compliance with community guidelines and platform policies
Identify, flag, and remove inappropriate content that violates platform rules, including hate speech, violence, harassment, explicit material, or other policy violations
Utilize automated moderation tools and systems to efficiently process content while following established escalation procedures for complex or sensitive cases
Maintain detailed and accurate documentation of moderation decisions and flagged
content according to company procedures
Collaborate with internal teams to address emerging content trends, policy updates,
and ensure consistent enforcement of community standards
Address user concerns and inquiries promptly while maintaining a high level of
professionalism, empathy, and customer-centric approach
Identify opportunities for improving user experience and provide constructive feedback
for app enhancements
Maintain user information confidentiality and protect it from unauthorized use, ensuring
compliance with privacy policies
Perform any other tasks, duties, or services requested by immediate supervisor
Requirements
Strong written and verbal communication skills in English and Hindi, along with mandatory proficiency in any one of the following languages: Bengali, Marathi, Telugu, Tamil, Malayalam, or Kannada.
1–2 years of experience in content moderation is required.
Comfortable to work in 24*7 environment.
Emotional resilience and ability to handle potentially disturbing or sensitive content professionally
Strong digital literacy with familiarity navigating social media platforms and online environments
Previous experience in content moderation, trust and safety, or similar roles - desirable
Sound judgment and decision-making skills for content evaluation
Understanding of online community dynamics and user behavior
Ability to maintain strict confidentiality regarding sensitive user information
Flexibility to adapt to evolving policies and guidelines in a fast-paced environment
Strong ethical standards and professional approach to sensitive material
Benefits and perks
Free pick and drop within 35 Km of radius.
Medical Insurance
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iXâ„¢, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
