We are seeking a skilled and professional Warranty Auditor to join our team and ensure the highest standards of service in alignment with the OEM’s guidelines. The ideal candidate will have a strong background in automotive warranty auditing, mechanics, or engineering, with a deep understanding of aftersales processes and automotive technology. This role requires a high level of mobility, flexibility, and a commitment to maintaining integrity and professionalism in all interactions.
Key Responsibilities:
- Conduct warranty audits in compliance with OEM service standards and guidelines.
- Evaluate and analyze workshop and service processes and systems, ensuring adherence to OEM standards.
- Provide expert insights and recommendations to improve warranty processes and ensure compliance.
- Collaborate with OEM dealers and service teams to ensure accurate warranty claims and processes.
- Prepare detailed audit reports and present findings to relevant stakeholders.
- Stay updated on OEM repair technologies and automotive advancements.
- Utilize MS Office applications and other tools to document and report audit findings.
- Maintain a high level of professionalism and integrity in all client interactions.
Qualifications and Skills:
- 4-5 years of experience as an automotive warranty auditor, mechanic, or automotive engineer (experience as a Service Manager or Aftersales Manager is a plus).
- Strong knowledge of automotive retail, particularly workshop and service processes and systems, ideally within an OEM environment.
- In-depth understanding of automotive technology, especially related to OEM models, and familiarity with OEM repair technology.
- Proficiency in MS Office applications and general PC handling.
- Fluent in Dutch, French and English
- Excellent communication skills and the ability to build strong professional relationships.
- High level of mobility and flexibility to travel as required.
- Strong sense of integrity and responsibility.
Why Join Us?
- Opportunity to work with a leading OEM and contribute to maintaining high service standards.
- Develop your expertise in automotive warranty auditing and aftersales processes.
- Be part of a dynamic and professional team in a fast-paced and rewarding environment.
If you meet the qualifications and are passionate about the automotive industry, we encourage you to apply and become a key contributor to our team.
