Role Purpose
As a Foundever HR Business Partner, you will partner with the South African leadership and operational teams to deliver a proactive, high-quality and commercially aligned HR service. The role is responsible for providing guidance and support on day-to-day HR matters, advising and coaching operational managers through employee relations processes, and ensuring consistent service delivery in line with agreed SLAs, business objectives and client commitments.
This role requires a strong balance of people-centric HR support, sound employee relations expertise, commercial awareness and continuous process improvement, while fostering a positive employee experience and contributing to a high-performing, engaged workforce.
Primary Responsibilities
- Provide guidance and support to Operations on Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.
- Guide and coach Operational Line Managers on all HR related issues, in particular:
- Absence Management
- Performance Management
- Capability
- Discipline and Grievance
- Non-agent Recruitment and Selection
- Employment Law
- Employee Relations
- Human Resource Policies and Procedures
- Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing on actions in relation to absence management and conduct issues.
- Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.
- Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.
- Work closely with the site teams, in the development of a performance-driven culture, which encourages individual ownership of results and associate development.
- Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.
- Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.
- Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.
- Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.
- Lead and support the delivery of HR projects and strategic people initiatives that drive business transformation and organisational effectiveness, including restructuring, change management and broader group-wide HR programmes.
- Proactively identify and implement opportunities to streamline, optimise and enhance HR processes, improving efficiency, consistency and the overall experience for employees and operational stakeholders.
- Support EverConnect initiatives at a local and regional level.
- Take personal responsibility to understand and comply with all company and client security requirements and policies.
Experience Requirements
- A bachelor’s degree in Human Resource Management or Industrial Psychology is essential.
- 3 – 5 years’ experience in an HRBP role within the BPO sector - Essential
- Proven track record with CCMA and IR Issues - Essential
- Experience in supporting changes in the business process.
- Experience partnering with and providing HR support to multiple line managers, departments and operational areas across a business.
Skills Requirements
- Excellent knowledge of current employment legislation
- Excellent communication, interpersonal, facilitation and influencing skills
- Ability to work with employees at all levels
- Ability to support change initiatives, with a good understanding of the principles of change management
- Strong skills in problem-solving, conflict resolution, motivation and negotiation
- Assertive with a can-do attitude
- Attention to detail and ability to work within a fast-paced, highly energetic environment
- Able to make positive contributions towards business improvement and teamwork.
- Highly computer literate
