Responsibilities :
- Answering help desk telephones and email, and responding to basic customer inquiries
- Assisting customers in resolving basic technical issues by providing scripted guidance regarding software and hardware issues
- Ability to resolver/refer complex technical problems through defined escalation process
- Identify, evaluate and priorities customer’s problems, complaint and handle feedback
Requirement :
- D3 or S1 Degree in Computer Science, Information System or Related Major
- Capable operate computer and have knowledge about Troubleshooting, PHP, MySQL, Java Script, Ms. Access, Linux, LAN/WAN, HTML.
- At least 1 year(s) of working experience in the related field is required for this position, specializing in Call Center, Technical & Helpdesk Support or equivalent
- Fresh Graduates are welcomed
- Willing to work on Shift or Weekend and Public Holiday
- Good Communication Skill
- Fluent in English (oral and written)
