Description
Job Description | Moderator
Work Location: Onsite location in Los Angeles, CA
Work Schedule: Flexibility to work assigned shifts within the Monday–Sunday schedule
Job Status: Full-time, Temporary
Start Date: ASAP
End Date: This is an 89-day contract with the potential to convert to a regular full-time role on
day 90.
Rate: $33.00/hour
Position Description:
Moderators are expected to interact directly with study participants using provided study
protocols and managing the data collected during each session. Moderators will report to the
Site Managers. Training will be hands-on and interactive, with learning taking place in real time as data is collected. Sessions occur onsite in Los Angeles, CA.
Main Responsibilities:
Receive participants at work and guide them through the video study in a controlled environment
Ensure all recordings are done per project guidelines and upload the data
Have all participants complete a survey at the end of each session
Follow COVID-19 sanitization procedures after each session
Represent and promote the TELUS AI brand
This describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. It is also a standard description and therefore neither the percentage of time devoted to the various tasks nor can the required qualifications be guaranteed to match those of any given incumbent.
Required Qualifications:
Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data
2 years of experience using iOS and macOS devices
Excellent verbal and written communication
Ability to interact professionally with project participants
Strong organizational skills, meticulous attention to detail
Must demonstrate the ability to work efficiently and adapt quickly in a fast-paced environment.
Ability to collaborate positively and contribute as a team player is required
Able to commit to the schedule for the duration of the project
Must demonstrate the ability to arrive on time and work in a timely manner.
Preferred Qualifications:
Experience conducting in-person research sessions
Experience with video and audio recording
Experience with progress tracking and reporting
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We passionately put our customers and communities first
We embrace changes and innovate courageously
We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Equal Opportunity Employer:
At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
