Team Leader English Customer Service - Jakarta

As a team leader, your main task will be leading a team of customer service agents for an international project, handling customer issues and inquiries from multi-LOB such as e-mails, chats, and also calls. Your goal is to support and guide your team in delivering exceptional customer service experience and maintain the customer satisfaction index high. you will also collaborate with other departments such as TQA, RTFM, and WFM to indentify and improve overall service proccesses.